Roast B2B Video ads with Julien Sauvage – CMO @ Cordial. Ex-Gong, Clari, Salesforce.
Want happier customers and fewer support headaches?
Our customer service video production can help!
Get customer support videos that guide users clearly,
resolve issues quickly and reduce tickets efficiently!
✅ Faster resolution. Fewer tickets. Happier customers.
Design Creatives
Video Production
“Fast turnaround”
“Easy to work”
Your team spends hours repeating the same answers.
Support tickets keep piling up with the same simple issues.
Customers are frustrated and agents are burnt out.
Customers dropping off after onboarding?
They get stuck, confused, and leave before seeing the value.
Your knowledge base is text-heavy – people still need support.
Let’s fix this with customer service videos!
You’ve got tools, documentation, maybe even a chatbot. But you’re still seeing: The same (tickets, confusion, questions).
Support videos solve what docs can’t:
✅ Deliver visual clarity to simplify complex tasks
✅ Reduce support volume by answering common questions upfront
✅ Ensure consistent and accurate information every time
✅ Engage customers and improve retention of key details
✅ Save time for both customers and your team
✅ Increase customer satisfaction with quick, on-demand solutions
Your team stops firefighting, and your users feel confident instead of confused.
Here’s what you’ll hear from customers:
✅ “Ohhh, now I get it. That video made it so simple.”
✅ “I didn’t need to contact support. I just watched the walkthrough.”
✅ “Honestly, this saved me from reading a whole help article.”
✅ “The video even showed me features I hadn’t used before.”
Your tickets drop, users stay, and your team’s not burned out. That’s the payoff!
Video, design, and content capabilities for all your needs. A dedicated creative director ensures everything is consistent.
Uncompromising speed. Get your simple design tasks done in a swift 1-2 days. Video projects in 8-10 days.
We live where you are. New requests or quick edits. Talk to us anytime on your Slack. Just like anybody on your team.
With Global Talent, Project Management Tech, and GenAI, we're able to streamline design ops and pass on the savings to our customers.
We make it simple, efficient, and tailored to your real-world support needs.
We start by understanding the biggest ticket drivers - where your users get stuck, and what questions your agents are tired of repeating. No fluff, just clear targets.
We turn those friction points into concise, helpful walkthroughs.
Step-by-step guidance in plain English with zero jargon.
We plan every second from UI screen captures to helpful annotations, callouts, and chapters so the video follows the same journey as your customer.
Need voice guidance? We add calm, friendly voiceovers that guide without overwhelming. Or we keep it text-only whatever fits your brand vibe.
You receive ready-to-deploy, and support-ready videos in multiple formats. You can embed them in your help center, add to chatbot flows, or plug into your onboarding emails.
We are revolutionizing B2B Marketing by Balancing Quality, Speed, and Cost of Creative Production
 | Freelancers | Agencies | |
|---|---|---|---|
| SaaS Expertise | ✔ | ✖ | ✖ |
| Turnaround time | 1 day | Several weeks | Several weeks |
| Capabilities | Video, Design, Website & Content | One skill | Broad but slow |
| Flexibility | Scale anytime | Limited availability | Long contracts |
| Time to start | < 1 day | 2+ weeks | 4+ weeks |
| Unlimited revisions | ✔ | ✖ | ✖ |
| Pricing | $$ Fixed | $$ Hourly | $$$$ Hourly |
CUSTOMER SUCCESS STORIES
❝ We have less people asking us questions and we see 33% higher free-to-paid conversions. ❞
Arianna Gonzalez
Growth Strategist
❝ Cut our time both for support tickets and the onboarding process. Our product stickiness has increased! ❞
Kalyan Chakravarthy
Head of Product Enablement
❝ We see a minimum 40% cost savings as compared to freelancers or traditional agencies. ❞
Chelsea Nicole Waller
Product Marketing Manager
Product Launch Videos, Product Demo Videos, and Explainer Videos.
High CTR Ad Creatives, Digital Design, and Customer Marketing.
✅ Guide users through each step visually
✅ Turn onboarding into a self-serve moment
✅ Eliminate 80% of “how do I…?” support queries
✅ Work across channels: help center, in-app, email, chat
✅ Increase product adoption and retention organically
✅ Earn love from your users (and your support team)
You can now make these things happen with our customer support videos.
Got Questions?
Customer service videos are short instructional or support videos designed to help customers understand and resolve issues, learn how to use a product, or answer common questions. They improve the customer experience by providing clear, visual guidance.
Content Beta is a leading customer service video production company in the US. We have completed over 3,400 videos for 200+ customers. Super fast delivery with turnaround times as quick as 48 hours or even same-day if needed, all at affordable prices. With multiple G2 awards in 2024 and 2025, including “Leader” and “Grid Leader,” our customers love working with us for the quality, speed, and seamless experience.
Video can help brands improve customer service by providing clear, engaging tutorials and personalized responses that enhance customer understanding. It also offers a direct, visual way to address FAQs, resolve issues, and build stronger customer relationships.
The best customer service video production companies include:
We get it. You’re not comfortable with investing in product videos today. You’re thinking they’ll become outdated in the next six months or so. Instead of throwing outdated product videos when you have new product updates, we update the videos to keep up with your product’s speed.
We call it video refresh – get your videos refurbished when you want. Schedule a call with us to learn more.
All of our content is made from scratch and you have full legal ownership of the files as soon as we deliver them to you. However, ownership of illustrations, vector files, stock videos, and images belongs to a third party and has a license to use without crediting the creator.
We shoot for video delivery within 8-10 days. The two things that hold up delivery are –
Due to the nature of the service being on demand, refunds are not available. If you need to pause or cancel, feel free to do so at any time — no questions asked.
