A common way for B2B brands to establish trust is through customer testimonials. These can be anything from video testimonials, customer quotes, case studies, or even social media posts.
A study by Qualtrics found that 93% of consumers say that online reviews influenced their purchase decisions. Another study by Oberlo says, nearly nine out of ten consumers read reviews before making a purchase.
- So, what is a video testimonial exactly?
- Why does your business need video testimonials?
- What difference can professional video testimonial services make?
Video testimonials help narrate your success stories through satisfied customers. The authenticity and real user experiences are more relatable and believable to prospects than any other marketing content. Proficient testimonial video services can aid in making these videos.
What is a Video Testimonial Service?
A video testimonial service is a professional service that produces testimonial video. These firms work with your satisfied customers. They capture their experiences and positive feedback about your product or service in a video.
Provider of video review services take care of the entire video production process. They conceptualize, plan, shoot, and also offer video editing services to create a polished final product.
They ensure the video is of high quality. They use good lighting, clear sound, and high-quality tools to make sure your customer video testimonials look their best.
In short, a video testimonial service manages all the nitty-gritty details. They handle everything and deliver a finished video that is ready to share.
We have made videos for 200+ B2B & SaaS companies.
Explainer Video, Product Demo, Remote Video Testimonials, and more.
11 Video Testimonial Service Providers for B2B Companies
Here are 11 service providers that create video testimonials for B2B companies. They help businesses show customer experiences and build trust with their audience.
Top 6 Testimonial Video Agencies for B2B
This list features the top 6 agencies that specialize in creating testimonial videos for B2B companies.
1. Content Beta
Content Beta, based in Sunnyvale, CA, offers remote video testimonials for B2B software and tech companies. Since 2020, we have partnered with over 170 brands to create high-quality creative assets.
We guide your clients through the testimonial recording process to ensure they are comfortable on camera. Our team focuses on strategic editing to highlight your product’s value. We also prepare interview questions that encourage authentic responses.
- Notable Clients: Panorays, Galley, Tailwind, DronaHQ
- Industries: B2B Software & Tech
- Pricing: We offer 3 different pricing plans – Short-form Video Plan, Standard Plan, Pro Plan
- Turnaround Time: 8-10 days
- Rating: 4.8+ (G2, Clutch)
Here’s a remote customer testimonial video from River Island for Panorays, made by Content Beta:
Making a video for B2B & SaaS products needs a different mindset.
2. Remote Video Testimonials
Remote Video Testimonials is based in New York. It was established in 2018 and specializes in testimonial video production. They conduct remote interviews, expertly editing them to ensure high-quality videos without common production issues.
- Notable Clients: Abrams Valuation Group, Nextech, Mercy College, HomeBuddy
- Industries: Education, Retail, Finance, etc
- Pricing: They offer 3 different pricing options – Basic, Pro, Business
- Turnaround Time: 7-10 days
- Rating: 4.8+ (Google)
3. Testimonial Hero
Founded in 2017, Testimonial Hero is a Massachusetts-based service. They create authentic video and written testimonials. They use a strategic approach to help you build trust and close deals faster, offering both on-site and remote video options.
- Notable Clients: HubSpot, Influitive, Intouch Insight, Level AI
- Industries: Software, Cyber Security, Building materials, etc
- Pricing: They offer 3 different options – Video and Written, Just Video, Just Written
- Turnaround Time: 45 days
- Rating: 4.7+ (Clutch)
4. Wyzowl
Wyzowl is a UK-based video production company established in 2011. They’ve partnered with over 1500 companies from 40 different countries and created more than 3000 videos. They offer explainers, testimonial video production services, etc.
For businesses seeking different styles or pricing options, explore Wyzowl alternatives for a range of choices.
- Notable Clients: Deloitte, Oracle, Autodesk, Amazon
- Industries: Software, Healthcare, Fintech, Ecommerce
- Pricing: Exact pricing upon request
- Turnaround Time: Exact timeline upon inquiry
- Rating: 4.8+ (Google)
5. Demo Duck
Founded in 2011, Demo Duck excels in producing animated and live-action explainer videos. They are based in Chicago and have worked with top global brands.
- Notable Clients: Google, AWeber, Newsela, Logitech
- Industries: Education, Healthcare, Nonprofit, IT
- Pricing: Exact pricing upon request
- Turnaround Time: 6-8 weeks
- Rating: 4.8+ (Clutch)
6. Webdew
Established in 2016, Webdew is a global video production company headquartered in Seattle, with offices in India, the UK, and Canada. They provide testimonial video production and help businesses scale effectively.
- Notable Clients: Uber, Microsoft, Travelopia, Talem AI
- Industries: SaaS, Finance, Healthcare, Tech
- Pricing: Exact pricing upon inquiry
- Turnaround Time: 10-14 days
- Rating: 4.7+ (Clutch)
We have made videos for 200+ B2B & SaaS companies.
Explainer Video, Product Demo, Remote Video Testimonials, and more.
Top 5 Testimonial Video Production Software for B2B
Here is the list of 5 best platforms for testimonial video production –
1. VideoPeel
VideoPeel lets users easily capture remote videos without logging in or downloading an app. Businesses can collect feedback and testimonials using over 163 templates, allowing quick recording via email, SMS, social media, or QR codes.
- Notable Clients: AppSumo, GoSho, Itzy Ritzy, biBerk
- Industries: Ecommerce, Education, Finance, Software
- Pricing: They offer 5 different plans, including a free tier
- Rating: 4.4+ (G2)
- Biggest USPs:
- Use Across All Devices
- Click To Record
2. Testimonial.to
Testimonial.to enables users to easily gather video testimonials from customers without needing a developer or website. It offers a simple way to record high-resolution videos in the browser, manage testimonial video production, and track performance metrics.
- Notable Clients: Ko-fi, EvaBot, Yoast, beehiiv
- Industries: B2B, B2C, Ecommerce, Retail
- Pricing: They offer 4 different plans, including a free tier
- Rating: 4.0+ (G2)
- Biggest USPs:
- Integrate with various platforms
- No sign-up needed
- Start in under 2 minutes
3. Vouch
Vouch is a platform that helps you collect and share short videos from customers. Users can send requests for testimonial video production, allowing customers to record videos at their own pace and easily share the final results.
- Notable Clients: Cisco, GoDaddy, Canva, MongoDB
- Industries: B2B, IT, Software, etc
- Pricing: Exact pricing upon request
- Rating: 4.7+ (G2)
- Biggest USPs:
- Asynchronous video
- Made for the web
- Zero production costs
4. Boast.io
Boast is an all-in-one service for capturing and sharing testimonial video production. Users can send a link for customers to record videos easily, choose from various templates, and get support for quick publication.
- Notable Clients: Hubspot, Blink, The North Face
- Industries: Software, Finance, Real estate, Healthcare
- Pricing: They offer 3 different pricing options – Basic, Team, Premium
- Rating: 4.3+ (G2)
- Biggest USPs:
- Create embed widgets
- Leverage Zapier integration
- Great customer support team
5. Trust
Trust helps businesses create authentic testimonial videos that enhance credibility. They offer custom forms for collecting feedback, allowing customers to share existing videos or record new ones easily.
- Notable Clients: FormulaDesk, Upcoach, Expandi.io, Leadsie
- Industries: Software, Tech, Education, etc
- Pricing: They offer 3 different pricing plans – Solo, Standard, Pro
- Rating: 4.6+ (G2)
- Biggest USPs:
- Rating widget
- Free installation by the Tech support team
- Rich Snippet feature helps with Google Search
- No credit card is required for a free trial
- Great customer support team
We know how to sell your story using your product UI
How do Video Testimonial Services Work?
Here is a step-by-step breakdown of the best video testimonial service work process –
Step 1: Client Briefing
In the client briefing, the video testimonial service delves into your business’s unique narrative and objectives. It lays the groundwork for effective testimonial video production that resonates with your target audience.
Step 2: Choosing Customers
They assist in identifying the ideal customers and work on how to get video testimonials from customers. It is based on the positive experiences they had with your product or service.
Step 3: Scripting & Storyboarding
The service prepares a script and outlines the video testimonial’s narrative based on the customer’s experience. Provide clear video testimonial script examples to guide them, but encourage natural responses.
Step 4: Filming
They arrange and conduct the video shoot at suitable location/locations. This could be at the customer’s location, your office, or even a studio. They ensure the right video testimonial software, lighting, and sound for a professional video.
Step 5: Editing & Post-production
This step very much depends on how the video testimonials are recorded. The testimonial service then edits the raw footage and adds music, graphics, or any other elements to make the video testimonials interesting.
Step 6: Video Delivery & Publishing
Once the video testimonials are polished and ready, the testimonial video agency delivers them to you. The customer video reviews are now ready to be shared across different marketing platforms.
Best Practices For Producing Testimonial Videos
Best practices for testimonial video production includes:
Before Filming:
- Choose the Right Customers: Select a diverse mix of clients who are genuinely enthusiastic about your product/services and represent various use cases. People who are naturally articulate make the best subjects.
- Interview Preparation: Send the interviewee a list of questions ahead of time. This allows them to formulate thoughtful responses and reduces on-camera awkwardness.
- Storytelling Approach: Focus on the “before”, “during”, and “after”. What problem did the customer have? How did your solution improve their situation? What are the tangible results?
During Filming:
- Equipment: While pro-quality video is ideal, modern smartphones can produce decent results. Invest in good audio –– a lapel mic or similar will make a huge difference. Consider lighting, or plan to film in bright natural light.
- Setting: A neutral background is the best to avoid all distractions. If you film at the customer’s workplace, try to find aesthetically pleasing areas relevant to their success story
- Natural Conversation: Let the questions guide the conversation, but be flexible and ask follow-ups. Aim for authenticity over scripted responses.
Post Production:
- Editing is Key: Cut out awkward pauses and “ums”. Focus on the most compelling story points and benefits conveyed by the customer.
- Text and Graphics: Use onscreen text to highlight key points, statistics, or the interviewee’s name and title.
- Music and B-Roll: Subtle background music can increase the emotional feel. B-roll shots of your product/service in action add visual interest and reinforce the message.
- Call to Action: At the end, include a clear call to action relevant to the video’s placement (visit the website, sign up for a trial, etc.)
Content Beta’s Video Testimonial Production Process
Content Beta’s creative-as-a-service model has simplified outsourcing creative services. Let’s take a look at their video testimonial production process:
Step 1: The guest picks up a 45-minute time slot and shares a shipping address.
Step 2: Content Beta finalizes the Q&A questions, ships recording equipment in 3-5 business days, and allocates a producer.
Step 3: The producer helps the guest set up the infrastructure (15 min) and shoots the video in Q&A format (30 min). The videos are uploaded automatically to the cloud after the shoot ends.
Step 4: First cut in 11 days, and on the confirmation, final cut in another week.
Conclusion
A video testimonial is not just about delivering a message; it’s about delivering that message in the most impactful way. A testimonial video company is like an expert in this field who understands the essence of what makes a great video testimonial.
Choosing a suitable testimonial video service can take the hassle out of creating compelling video testimonials. From scripting to production, they handle it all. So, you can focus on what you do best – serving your customers.
Investing in a professional video testimonial service may seem like a luxury. But in current times, it’s a necessity. So, stay ahead of the curve.
Frequently Asked Questions (FAQs)
What is a Testimonial Video?
A testimonial video is a marketing tool. It features satisfied customers talking about a product or service in a video review. They share their experience, telling others about the benefits and why they liked it.
These testimonial videos influence potential customers by demonstrating how a product or service has worked for others. They are great for building trust and credibility.
What are the three types of testimonials?
The three types of testimonials are:
- Customer Testimonials: Direct statements from customers about their experiences with a product or service.
- Expert Testimonials: Endorsements from industry experts that validate the quality or effectiveness of a product or service.
- Celebrity Testimonials: Endorsements from celebrities or public figures that bring visibility and credibility to a product or service.
How do you film/create a customer testimonial video?
To make a customer testimonial video, follow these simple steps:
- Find a Customer: Identify a happy customer who is willing to provide a testimonial for your product or service.
- Prepare Questions: Develop a list of questions that guide the customer to share their experience. Make sure these questions highlight the benefits of your product or service.
- Set Up Recording: Arrange a quiet location with good lighting. Use a good-quality camera or smartphone for recording.
- Record the Testimonial: Conduct the interview and record the customer's responses. Ensure the video is clear and the audio is audible.
- Edit the Video: Use video editing software to trim unnecessary parts, improve the video quality, and add any branding elements like your company logo.
- Share the Video: Once the testimonial is edited and polished, publish it on your website, social media platforms, or any other place you want to display customer reviews.
What makes a great customer testimonial video?
A great customer testimonial video should be:
- Authentic: It must represent a genuine customer experience.
- Specific: Detailing particular benefits or features of the product or service.
- Relatable: The customer should represent your target audience to establish a connection.
- High-quality: Clear sound, good lighting, and professional editing enhance the viewer experience.
- Story-driven: A narrative structure keeps viewers engaged and makes the testimonial more memorable.
How to collect video testimonials from customers?
Getting video testimonials from customers involves a few simple steps:
- Identify Satisfied Customers: Start by finding customers who are happy with your product or service.
- Ask for Testimonials: Politely ask these customers if they’d be willing to provide a video testimonial.
- Make it Easy for Them: Provide clear instructions on how they can record and submit their testimonial. You could offer to use a simple platform or app where they can record their video.
- Guide Them: Provide a list of questions or prompts to guide them in their testimonial. You want them to highlight specific benefits or experiences.
- Show Appreciation: Thank your customers for their time and effort. You could offer them a small gift, discount, or other incentive as a token of appreciation.
Are video testimonials effective?
Yes, video testimonials are effective. They show real customers sharing their positive experiences with a product or service. This makes people trust the brand more and can lead to increased sales. People also tend to remember videos better than text, so the message sticks with them.
Why are video testimonials better?
Video testimonials are better because they:
- Show real people: They give a face to the customer's experience, increasing trust.
- More engaging: Videos capture attention more than text or images.
- Deliver emotion: They can convey enthusiasm and satisfaction that can influence others.
- Memorable: People remember visual content better.
- Shareable: They're easy to share on social media, spreading the positive message further.
How long should a video testimonial be?
A video testimonial should ideally be between 60 to 90 seconds long. It’s enough time to share a meaningful story without losing the viewer’s attention.
What is a video testimonial service?
A video testimonial service or video review service is a company that makes videos where customers talk about how good a product or service is. They plan, record, and edit the videos. These videos help make the business look reliable and can help increase sales.
How long does the customer testimonial video production process take?
The customer testimonial video production process typically takes 2-5 weeks. This includes pre-production planning (1-2 weeks), actual filming (1-3 days), and post-production editing (1-2 weeks). Timescales can vary depending on project specifics.
How does a video testimonial service work?
A video testimonial service works in the following steps:
- Understanding Your Brand: They get to know your business, brand, and objectives.
- Planning: They plan the entire production process.
- Recording: They guide your customers to record their testimonials.
- Editing: They edit the raw footage into a polished, professional video
- Review: They share the video with you for approval.
- Delivery: They deliver the final testimonial video for you to use.
How much does a 1 minute professional testimonial video cost?
The prices of a 1 minute professional testimonial video can range anywhere from $800-$15,000.
The cost depends on various factors, such as the production quality, length of the video, location of the shoot, and the specific company or professional you hire.
How can a Video Testimonial Service benefit my company's brand and reputation?
Hiring a video testimonial service or agency can have numerous advantages for your company's brand and reputation:
- A video testimonial service ensures your video testimonials have high quality.
- These services handle everything - from planning and filming to editing the videos. This means you have more time for your core business.
- A testimonial video agency will make sure every customer review matches your brand identity
- Video testimonial services can help develop a strategic approach for your testimonials to have the most impact.
- Professional agencies know how to guide your customers to give real and natural testimonials that connect with viewers.
- Professional testimonial video services understand best practices for boosting conversions.
- Hiring a customer video testimonial service can save you money compared to creating an in-house team for video production.
What is the value of testimonials?
Testimonials are valuable because they build trust in your product or service. They show potential customers that real people have had a positive experience with your company, which can help convince them to choose your service or product.
Why should I use a video testimonial service?
Here’s why you should use a video testimonial service:
- Quality Assurance: They ensure high-quality, professional videos.
- Time-Saving: They manage the entire process, letting you focus on other business tasks.
- Brand Alignment: They make sure testimonials match your brand identity.
- Expert Guidance: They coach customers to give genuine and impactful testimonials.
- Sales Conversion: They use best practices to create videos that drive sales.
- Cost-Effective: It’s usually cheaper than creating an in-house video production team.
We have made videos for 200+ B2B & SaaS companies.
Explainer Video, Product Demo, Remote Video Testimonials, and more.